OUR SPIRIT SERVICES DIVING WHALE SHARKS PRIVATE CHARTER WAVE RUNNERS FISHING FLEET SAFETY

Included in Charter

  • English and Spanish Bilingual Guide
  • Experienced Snorkeling or Diving Instructor
  • Assorted Soft Drinks Bottled Water
  • Premium Snacks
  • Fresh Fruit
  • Lunch
  • GoPro® Camera during the Activity (16GB)
  • Sharkskin Technology Wetsuits
  • Snorkeling Gear
  • Personal GPS Tracker
  • Microfiber Towel
  • Life Vest
  • Marine National Park Fee
  • Pier Fee
  • Fishing Equipment

Supplementary (at cost)
Alcoholic Beverages (only after the activities in the water are finished)

Philosophy

For the total satisfaction of our clients, MAYACHARTERS® will never overbook any activity and, we’ll always confirm your reservation or offer an alternative schedule in case of not availability. These are our cancellation and notification procedures: Please be on time 15 minutes before pick-up.

All activities departures may change or be canceled due to weather or sea conditions. We allow us and reserve the rights to change schedules without prior notice. If you are late for your tour, and your tour leaves without you, we will be unable to issue a refund. However, we will make every effort to accommodate you on a later tour. All our activities take place in Cancun and run in local time (Central Time), we cannot give a refund for tours missed due to time differences, so make sure you know what time you’re on.

Activities taking place in the water have certain restrictions for your safety.

People with injuries, pregnant, people with diabetes, heart problems, epileptic fits, asthma, hypertension, under alcohol influence or other substance, disabled or mental disordered or under drugs or medications and claustrophobic persons, are not allowed in the water.

Minors under 10 years old are not allowed to do any diving and have to do something else while the others are diving.

Included in Charter

  • English and Spanish Bilingual Guide
  • Experienced Snorkeling or Diving Instructor
  • Assorted Soft Drinks Bottled Water
  • Premium Snacks
  • Fresh Fruit
  • Lunch
  • GoPro® Camera during the Activity (16GB)
  • Personal GPS Tracker
  • Microfiber Towel
  • Life Vest
  • Marine National Park Fee
  • Pier Fee
  • Fishing Equipment
  • Aqualung Premium Diving Gear
  • Dive Computer
  • Free Nitrox tanks in all dives
  • Sharkskin Technology wetsuits
  • Snorkeling Gear

Supplementary (at cost)
Alcoholic Beverages (only after the activities in the water are finished)

Boat Procedures

On Boarding please

  • Be careful on the approach to the boat and enter carefully.
  • On board the boat, please remove shoes and place them in the front.
  • Check in with the responsible Diveguide on board.
  • Check that your equipment is on board and complete, notfy Dive Master immediately if any items are missing.

Before we sail you will be given a boat orientation to include

  • Introductons to the Crew
  • Smoking is prohibited on the Boat!
  • Oxygen, Safety & First Aid Equipment
  • Catering Facilites
  • Details of the Destnaton & Plan

We would recommend that before you leave harbor

  • You assemble your equipment
  • Take any moton sickness medicaton you may think you could need on arrival at the destnaton there will be
  • A full dive and snorkel briefng regarding the site, conditons and boat safety rules

BOAT Safety Rules

  • Never leave or jump from the boat without notfying the responsible Guide or Instructor.
  • Always wait for the responsible guide or instructor to enter the water frst
  • to make an assessment of the sea conditons and to ensure the propellers have stopped.
  • Avoid swimming under the boat even when statonary, moored or anchored.
  • Avoid approaching the back of the boat from underwater, especially during drif dives.
  • Divers must always carry and use a surface marker buoy [SMB] with a reel during all dives.
  • Always carry on all dives an audible alarm such as a storm whistle and a SMB!
  • Always keep enough distance to the diver on the exit ladder afer the dive
  • to avoid an accident

We hope you will enjoy the tme with us and wish you amazing and safe Watersports experience!

Diving Policy End User Agreement

Voucher diving packages are for standard daily dives between 9.00am and 5pm, providing for 2 local
guided dives in the morning and one guided dive in the afernoon - all additonal services, like all rental
Equipment, Early Morning or Nightdive, are free of charge. The diving packages are restricted to
suitably qualifed divers only.

The Diveplanning will be organized and subject to our Dive Instructor’s/Divemaster’s recommendaton
and general sea/weather conditons of the Indian Ocean. The Divemaster is allowd to quit the dive in
bad conditons. SAFETY FIRST!

All dives are with standard air or Nitrox for free for Nitrox-certfed Divers and 12l cylinders, including
weights. 15l tanks are not available. Voucher packages are for contnuous days of diving, once started
there are no breaks or days of allowed.

PADI course vouchers are for Non-Divers or already certfed Divers to improve their qualifcaton levels
– anyway – the partcipant is in charge to arrive on site with a Diving Medical Certfcate with the note –
FIT FOR DIVING – on it. We recommend also for already certfed Divers a Diving Medical certfcate!

All voucher packages are non refundable and non transferable!

Dawn Diving, Night Diving, Early Morning Diving, Full Day Excursions, Contnous PADI educaton etc, are
all available at additonal cost! Unused porton of the dives are also not refundable and not
transferable! The ofered Package is for 1 (one) Diver! You cannot share the Dive-Package!

Note:
MAYACHARTERS Diving Centre is practcing 24 hours surface intervall before fight.
The use of Divecomputers and SMBs is obligatory and required!
For the avoidance of doubt and in partcular for safety, Self-Dive request and approval must be
obtained through the Dive Management for the necessary arrangement.

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